News · Background
Background: Starlink's 2025 win-back email offered former customers 50% off any plan for 24 months
This 2025 offer has ended. Starlink's email asked former customers to reactivate by Dec 1, 2025 for half off any plan for two years, and it was never open to new customers.
Background, not new Happened Primary source: notebookcheck.net
Key takeaways
- In November 2025, Starlink emailed some former customers an offer of 50% off any plan for 24 months.
- The email set a deadline: reactivate service by Dec 1, 2025. That date has passed.
- Press reports said the offer went to former customers in the US, Canada and Australia.
- It was for people who had cancelled Starlink, not for new customers.
- One customer reported that the lower rate was missing from the first full invoice after coming back.
On Nov 4, 2025, Teslanorth reported that Starlink had emailed some former customers 50% off any plan for 24 months if they reactivated service by Dec 1, 2025. This is background on that year-old offer, not news: the deadline has passed, and the offer was never open to new customers.
What the email said
Teslanorth reported the offer on Nov 4, 2025, and Notebookcheck reported that it went to former customers in the US, Canada and Australia. On Nov 16, 2025, a former customer on r/Starlink posted the email’s wording: “50% Off Any Plan For 24 months… Reactivate your service by December 1st”.
So the terms, as reported:
- Who: former Starlink customers who had cancelled, and who received the email.
- What: half the monthly price on any plan, for 24 months.
- Deadline: reactivate by Dec 1, 2025.
How it went for one customer
A later r/Starlink post reported that the half-price rate didn’t appear on the first full invoice after reactivating. That’s one customer’s account, not evidence of a pattern. Still, it’s a reason to keep an offer email and read the first bills closely after accepting any offer like this.
Why it still comes up
“Starlink 50 off for 24 months” still turns up as a search suggestion a year later, and the phrase is easy to read as a deal anyone can get. It wasn’t. It was aimed at people coming back, it arrived by email, and it ended on Dec 1, 2025.
For the other retention and win-back offers customers have reported since, and how such offers land on an invoice, see Starlink offers after cancelling, explained.
Who it affects
- Former customers who remember the email or find it in their inbox: it can’t be used now.
- People who never had Starlink and searched the phrase: it was never theirs to use.
What to do now
- If you had Starlink before and an offer to come back arrives, check the sender. Starlink says its authentic emails come from the @starlink.com domain without any variations.
- If you have Starlink now, see what current customers can use, from plan extras to area offers, on Starlink promotions for existing customers.
- If you’ve never had Starlink, the price of a US order comes from your service address on starlink.com.
Questions about this
Is the 50% off for 24 months offer still available?
Not this one. Its deadline was Dec 1, 2025. It reached former customers by email rather than as a public offer, so there's no page where a current version would be listed.
Can a new customer get 50% off for 24 months?
No. The 2025 email went to people who had cancelled Starlink and invited them to reactivate. A new US order is priced by the service address on starlink.com.
How do I know a win-back email is real?
Starlink says its authentic emails come from the @starlink.com domain without any variations. Check the sender and where the link goes before entering payment details.
What if the lower rate doesn't show on my bill?
One customer reported exactly that on the first full invoice after reactivating. Keep the offer email and open a ticket from inside your Starlink account; our post on cancel and win-back offers covers the invoice checks.
The record behind this page
Read on the dates shown. How we check
- Notebookcheck: Starlink offers 50% off monthly fee for two years to quitters in the US, Canada and Australia
- Teslanorth: Starlink woos returning customers with 50% off plans for 2 years (Nov 4, 2025)
- r/Starlink: a former customer posts the email text (Nov 16, 2025)
- r/Starlink: a customer reports the rate missing from the first full invoice
- Starlink help center: phishing or suspicious emails or texts