Starlink promotions for existing customers

Starlink’s referral help article is short on this point: people who have Starlink now, or had it before, don’t qualify. The terms put the same condition from the other side, requiring that the person ordering is someone who has never had Starlink. And a referral can’t be attached after the order if the link wasn’t used to place it, so there’s no way to attach one to the account you already have.

Residential Max extras for existing customers

The biggest standing offer for current customers comes with the top home plan. Residential Max comes with a Starlink Mini rental at no monthly fee, plus half off eligible Roam plans. Where offered with Residential 100 or 200, the Optional Mini Kit for Travel gives 20% off eligible Roam plans.

If you have Max, the Max offer’s Mini is requested through a “Claim Mini” button in an email Starlink sends after activation. Two conditions come with it:

Moving up to Max to get the extras is a plan change. If your account has promotional pricing, a plan change can end it (see below).

Area offers, and how much notice you get

In a few US areas, Starlink lowers the Residential price by service address and applies it automatically, with nothing to type. For example, in the Vermilion Parish, Louisiana area, Starlink takes 50% off the standard monthly Residential price.

If you already get an area discount, two rules matter:

• If it ends: Starlink promises customers already receiving it at least 6 months’ notice.
• If you move: moving out of the eligible area ends the area discount on future bills.

Price changes and plan changes

Residential prices now depend on the service address, and press reports say the address-based prices also apply to existing customers in affected areas, from a later billing cycle. This is how Starlink says a change reaches you:

• Notice: Starlink promises a month or more of warning before a change that leaves you worse off.
• By email: Starlink says it emails you about a price change before the billing date the new price applies to.
• When it starts: a new price starts with the first billing cycle on or after the date in Starlink's email.
• Promotional pricing first: a price increase waits until any promotional or discounted pricing period ends. Once promotional pricing runs out, the plan moves to the regular monthly price for your region.

If your account has a promotional or discounted price, think before you switch plans. A plan change, a cancellation or a suspension ends promotional pricing. If you do change, choose DATE to switch at the end of the paid period; a downgrade set to NOW starts immediately and the rest of the paid month is not refunded.

How credits come off your bill

When Starlink puts a credit on your account, for a promotion or for someone you referred, it comes off your bill in a set way:

• Credits cover the monthly service charge and nothing else.
• Credits don't pay immediate charges or pro-rated costs, such as a reactivation, a plan change or a shop order.
• Credits go on the next bill that appears in your account; if a bill is already pending when the credit lands, it goes on the one after.
• Starlink’s own example: put $100 of credit against a $120 bill and $20 is left to pay.

To see what you have, your credits are listed at starlink.com/account/billing, in a credit table under the invoices, with the available balance and the total amount.

Pausing with Standby Mode

If you’ll be away for a while, Standby Mode is Starlink’s pause. Standby Mode puts high-speed service on hold for a small monthly fee, and Starlink leaves promotional offers out of it.

• V5 hardware can’t use Standby Mode.
• Standby is unavailable for select rental customers.
• Resuming from Standby charges the monthly fee right away, prorated.

If you have the Residential Max Mini, putting your home plan in Standby means returning the Mini, as above.

Sharing your own referral link

Your account has its own referral link, as part of Starlink’s program. If a friend, relative or neighbor who’s new to Starlink asks how to sign up, you can send it to them. If they qualify, order on starlink.com through it and keep service for two complete billing cycles, Starlink says you each get $100: credit on the account unless cash is offered. You can follow referrals and rewards in the Referrals section, on the website or in the app.

Share it only with people you know who want Starlink and plan to keep it. Don’t send it to people who didn’t ask, and don’t post it where strangers will find it. Starlink can cancel or take back a reward, even after it's issued, for fraud, abuse or a terms violation.

Fact-check standard: each claim here points to the Starlink page it came from (or says so when no page covers it), with the day we read it. No code lists, and no money from coupon sites or stores. Method · How we make money · Corrections